Building WiL Together

Thank you so much for being a part of the journey!

We built this page so that we would maximize the opportunity for you to help us out.  You see, if you haven’t been a part of an “product build” or “testing sequence,” there are strategies that can help us efficiently deliver you the best “WiL” together.  Like you, we value time, and we want to make the most of it.

Tip #1: Record your experience

If you don’t know about it, there’s a cool CHROME browser extension called “Loom.”  Add it into your browser and you can record up to 5 minutes for free.  Log into’s web app or record anything else on Loom and send us the link or the file of our experience.  We can see firsthand what you experienced.

Tip #2: Document as much as possible

You see, developers/engineers need as much context as possible.  If you just say, “the browser doesn’t work,” they don’t know what browser (chrome, firefox, edge, internet explorer, opera) or what operating system (windows, ios, linux, unix) and if you did it within a smartphone or the desktop.  All these can matter.

The time can even matter.  Last week, in the middle of December 2020, Gmail had one of the biggest downtimes in their history (that we can remember).  Most people couldn’t get through to people with gmail accounts.  Supposedly 1.5 BILLION people use gmail*.

At a bare minimum, if you can record what device you were using (desktop, tablet or smartphone), which smartphone (if you’re using one), which operating system and which browser, that would help tremendously.  Again, that’s:

  • device
    • desktop
    • tablet (ipad, samsung, +++)
    • smartphone
  • smartphone type (if using a phone)
    • iPhone (and which version)
    • Samsung or Android (and again, which version)
    • Google Pixel
    • Nokia or Windows
    • +++
  • operating system
    • Windows
    • iOS
    • Unix, Linux (most likely not, but you never know)
  • browser
    • Chrome (63.54%)**
    • Safari (19.24%)**
    • Firefox (3.79%)**
    • Edge (Microsoft – 3.01%)**
    • Internet Explorer
    • Opera (2.11%)**
    • Samsung Internet (3.49%)**

Screenshots are always helpful too.

Let us know if we can hep you with any technical tools or strategies to make this as efficacious as possible!  Contact us at


* Source for the gmail usage stats:

**As of 12/20/2020, these are the browser usage from

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